Customer Service

WEBSITE OFFERS MAY DIFFER FROM SOME CATALOGS OR COUPON ADS

  BY SHOPPING ON OUR WEBSITE YOU WILL RECEIVE:

• ONE FREE GIFT (With every $30.00 order)
• ADDITIONAL FREE GIFT (With your order of $50.00 or more) SEE HOME PAGE!
• FREE SHIPPING & HANDLING (With your order of $30.00 or more)

TO REDEEM A SPECIAL OFFER FROM A CATALOG OR COUPON AD, SIMPLY MAIL YOUR ORDER TO:

Relief & Remedies
412 Dream Lane
Van Nuys, CA 91496

Or call us at: (800) 410-2153

FREQUENTLY ASKED QUESTIONS:

Why should I order from Relief & Remedies?

We offer a huge variety of unique items at affordable prices.  PLUS, we understand the importance of keeping our customers happy!  Therefore, every time you order from us, you are entitled to at least one free gift.  Every order receives a surprise gift and through our catalog and website, orders of $30 or more receive an additional gift and orders of $50 or more receive yet another gift.   We also offer FREE SHIPPING AND HANDLING on orders of $30 or more

How can I place an order?

You may place orders several ways:

1.       Visit our website www.ReliefandRemedies.com. NOTE: If you have a special offer from an ad or catalog that is not available on the site, please call our Order Center at (800) 410-2153.

2.       Mail orders to:
Relief & Remedies
412 Dream Lane
Van Nuys, CA 91496-0001

3.       Call Customer Service (800) 410-2153

4.       Fax orders to : (818) 206-8061

How can I change my web order or add to it?

Once you've submitted your order it's important for you to know that the shipping process begins within 24 hours of receipt or on the next business day if the order is received on the weekend. If you realize a change in your order within 24 hours, please call us at 1-800-410-2153 and we'll do our best to accommodate any changes.

How can I return or exchange something I ordered?

We stand behind every product we sell with our unconditional money back guarantee. Please follow the exchange/return instructions on the reverse side of the blue packing slip (which was included with your order) to return your merchandise. Upon receipt, we will issue the appropriate adjustment.

How long have you been in business?

Relief & Remedies opened in June of 2000.  Prior to that, the company’s principals had well over 25 years of direct mail and merchandise buying experience. 

Are you a member of the BBB?

YES!   We pride ourselves on our excellent standing with the BBB.

When will I receive my order?

We make every effort to process and ship orders immediately upon receipt.  Due to occasional Post Office processing delays, some packages may take up to 2 to 3 weeks to arrive but our goal is to have your order to you within one week of receiving it!  PLUS, we do offer expedited shipping if you need it even faster.   And remember, if you place your order from a catalog or on our website and it exceeds $30 your Shipping and Handling is FREE!

I need to talk to someone – how can I reach Relief & Remedies?

Please feel free to call our toll free number 1-800-410-2153 (locally 1-818-773-4233) or email us at customerservice@dreamproducts.net.  You can also write to us at our corporate offices located at 9754 Deering Ave, Chatsworth, CA  91311. 

Relief and Remedies is a division of Dream Products, Inc.